Last Friday my hubby and I went to Djakarta Theatre for Spiderman 3.
The place was pretty full with kids, to our horror. We've been having bad experiences watching movie with kids. They're noisy, irritating and yes parents, please control your kids in the cinema!
Surprisingly, those kids were pretty well behaved so we could enjoy cute Peter Parker turning into evil. But halfway into the fighting scene, there was a black out in the cinema!!! About 2 mins. Later the movie is back on screen but there was no sound.
Can you imagine the frustration? It went on like almost 5 mins. Even when the sound is back on, it was not full surround system. How can this happen in a reputable XXI cinema? There was no apologise or any words from the management... And this is not the first time we experience uncomfortable service at XXI Cinema. Isn't there any way for us, customers, to be compensated for the bad services we get?
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